How to cancel part of my flight

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Accepted answer

You can try to change the flight to what is called an “open jaw”: you arrive in one city (Zurich) and return from another (Milan).

If the ticket is flexible and allows changes this should be doable (though there may be fees and/or a price difference).

Note that counter-intuitively, it might be more expensive: direct flights (Toronto-Zurich) are usually more expensive than those with a connection (Toronto-Milano via Zurich).

It’s likely you won’t be able to make the change online. Depending on how it was booked, you’ll probably have to contact the travel agent or call the airline.

You may also want to check if your company doesn’t have a policy prohibiting that for whatever reason.

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