How can I ask for full refund to Ryanair if I don't want to change my flight for coronavirus?

score:8

Accepted answer

If the flights are cancelled, as the Commission recently reiterated, under article 8 of Regulation (EC) No 261/2004, you have the right to choose reimbursment, rerouting at the earliest opportunity or rerouting at the date of your choice. See this help page.

If the flights are not yet cancelled, then you can't yet claim under Article 8, although Ryanair is free to offer and you are free to ask.

On 10 March Ryanair said it has cancelled all flights to/from and within Italy that were scheduled to fly between 13 March and 8 April 2020, and:

All affected passengers have received email notices today informing them of these flight cancellations. Passengers looking for repatriation can obtain a free move to an earlier Ryanair flight operating up until midnight Fri 13 Mar. Affected passengers will be able to choose between a full refund or a travel credit that can be redeemed on Ryanair flights in the next 12 months.

It seems you will have to wait and see if your flights are cancelled if you want to exercise your Article 8 right to a refund.

Upvote:5

Ryanair will send you an email once your flight is canceled. My flight for 6th of May was cancelled yesterday, so you might have to wait couple more days.

They will give you two options:

  1. Apply for a refund
    • Refunds will be processed within 20 working days back to the form of payment used for the original booking.
  2. Change your cancelled flight (for free)
    • You have the right to re-routing to your final destination, under comparable transport conditions, either at the earliest opportunity or at a later date at your convenience subject to seats being available.

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