Getting refunded for a flight which I'll be prevented from boarding

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If someone has an answer to the general question, that's still welcome, but to provide an update on my specific situation:

It seems that things will resolve for the best: the airline ended up cancelling the flight, and the travel agent wrote me that they'll go ahead with the refund process.

I've actually only received automated emails from the agent, and I've been unable to speak with anyone. Otoh I've actually been able to speak with someone from the airline, so this experience is persuading me to try even harder in the future to avoid booking via a travel agent.

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