Who is responsible for a passenger being cancelled from a flight because an international partner airline never confirmed with the domestic airline?
Upvote:10
Well the first question would be, how did your son get to Australia? Did United, STA and/or ANZ sort out a flight for him and you are simply wondering who to seek some compensation from for the hassle? Or did you have to buy a new last minute ticket?
If you had to buy a new ticket, then STA is the one you need to work with to get the previous ticket refunded. They are the agency of record and all payments go both ways through them (especially since it may well have been a consolidator ticket, as STA is a huge ticketing group). Ultimately they have to get the funds back from whichever airline is the marketing carrier and may delay the refund using that excuse, but STA should be big enough and professional enough to pony up the refund before they finalize with ANZ.
If his flights were sorted out without any additional ticket purchase and all you want is some compensation for the hassle or delay if any, I don't want to be pessimistic but good luck. A glitch in the system, a lost data packet or two between computers happens and it is hard to prove blame for anyone party. Your best bet in this scenario is to write the airlines involved a polite, factual letter outlining the issues and hope you reach a caring ear. You may get something like extra frequent flyer miles, maybe get real lucky with a voucher towards a future trip, but don't count on any major compensation.
More post
- 📝 UK visitor visa refused (multiple sponsors)
- 📝 Can I drive my own car with mexican plates in Canada? For how long?
- 📝 Is there a way to find an aircraft's statistics?
- 📝 Do I need a visa to stay at a hotel close to Heathrow before connecting to a flight to Vancouver, Canada?
- 📝 Duration of Schengen visa (French) that will be issued if I ask for Multiple entry?
- 📝 When traveling from Brazil to the UK, is an invitation letter required?
- 📝 Airport transit visa to Lisbon
- 📝 How do I get from Tokyo to the Fuji Shibazakura Festival?
- 📝 Apart from a US visa what do I need for travel from state to state?
- 📝 Freelancer attending a conference in Germany, what visa type and what documents are needed?
- 📝 Where's the trailhead to Blueberry Hill?
- 📝 Schengen visa entry rules for Georgia
- 📝 I was refused a UK visa
- 📝 OVERSTAYING IN US with the visa waiver program / ESTA
- 📝 First entry to USA on visit visa
- 📝 Got a new stamp under VWP while re-entering the US via Canada while old stamp was still valid
- 📝 Schengen airport transit visa requirement for a Nigerian with an expired F-1 visa
- 📝 startup got selected to exhibit in web summit (zero funding), company doesn't have the fund to cover the expenses
- 📝 Will a smartcard work alongside a railcard?
- 📝 Can I buy a SIM card in the USA and keep it to use every time I visit the USA?
- 📝 Can I enter Canada and return to the UK using different passports?
- 📝 Separate visa on arrival stamped/ pasted on passport for holders of Turkey e-visa?
- 📝 Traveling to the USA on ESTA after being in Syria
- 📝 Driving Someone Else's Car Across US/Canada Borders
- 📝 Is it possible to hop on and off on Hurtigruten?
- 📝 How do I prove that I arrived at Istanbul airport in time for boarding?
- 📝 Can someone visit the Schengen Area(Germany) with a "leave to enter" residence permit for the UK?
- 📝 "have you ever been required to leave any country other than the UK"
- 📝 Indian citizen: do I need a Croatia/Bosnia/Montenegro visa if I have a Schengen visa?
- 📝 How do I know if I need a transit visa when the ticket is purchased online?
Source: stackoverflow.com
Search Posts
Related post
- 📝 Who is responsible for a passenger being cancelled from a flight because an international partner airline never confirmed with the domestic airline?
- 📝 Am I eligible for compensation if the flight was cancelled due to bad weather and I got rerouted from Europe?
- 📝 The airlines cancelled the flight because of Storm Emma, do I have the right to ask them to pay for the train and the hotel?
- 📝 Who is responsible for informing about flight changes when buying the ticket through a third-party site?
- 📝 May I get a refund for a flight cancelled because of COVID-19?
- 📝 Consequences for canceling a credit card before going on a flight bought with miles from that card
- 📝 How can I get standby for free for an earlier United flight from my connecting city?
- 📝 Who's responsible for notifying a time flight change?
- 📝 Can you book multiple seats in the same flight for the same passenger in separate tickets and not show up for one ticket?
- 📝 Who is responsible for ensuring valid documentation on immigration?
- 📝 If there are no planes flying into Nancy, can I schedule my own connecting flight from Strasbourg? Or anywhere for that matter?
- 📝 Flight search tool for multiple travelers from different cities to a single destination city
- 📝 Refund/ compenastion for cancelled Air China international flight
- 📝 EC261 compensation when passenger resigned from delayed flight
- 📝 My flight from Venice to NYC was delayed 7 hours at the stopover in Kiev. Am I eligible for compensation?
- 📝 Guidelines for travel to Canada from international destination and then connecting domestic flight - CDN citizen
- 📝 Is 2h 45m enough for a layover in Newark Liberty International transferring from an international to a domestic flight (Terminal B → Terminal C)?
- 📝 If I am banned from entering the US can I still land at an airport there, for a flight transfer?
- 📝 Am I entitled to a full refund if I cancel because the airline has announced, but not yet confirmed, my flight might be from a different airport?
- 📝 Driving from Cape Cod to JFK for an evening flight - feasible?
- 📝 Being charged for an automatically cancelled reservation in the US
- 📝 My coworker's Ryanair flight has been canceled because a partner is on strike. Can he ask for a refund and/or compensation?
- 📝 Searching for an Asian flight that provides a facility for divers to not pay an extra fee from Tehran to Phuket
- 📝 Can I carry milk on board for a toddler on a flight from Toronto to Saudi Airline?
- 📝 For a long-haul flight from London Gatwick, is arriving 2½ hours in advance enough?
- 📝 Is 1hr layover in Rome enough for a flight from South America to Paris?
- 📝 Passport needed for flight to Guadeloupe (PTP) from Paris-Orly (ORY) for German citizens?
- 📝 Given 10 Euro compensation for missed flight which was later cancelled
- 📝 Money back because of the cancelled flight with Onur Air
- 📝 Getting refunded for a flight which I'll be prevented from boarding
