Airline anticipated leg of return flight, then has been beating around the bush about the refund for 4 months
score:4
Accepted answer
Is there any limit on how much time can pass before receiving a refund?
Irrelevant question. Most airlines happily ignore what EU 261 says because the enforcement is weak. Assuming that you did NOT accept a voucher, you are clearly entitled for a full refund. It's also clear that Level has no intention of paying and just hoping you will go away on your own (which unfortunately is common these days).
You've already been contacting them regularly but apparently the "squeaky wheel" approach doesn't work here. Some options:
- Next time you talk to someone, escalate the rhetoric. Threaten legal action or turning it over to a collection agency. Airlines like keeping your money, but they don't like legal fees.
- Engage a 3rd party (such as www.airhelp.com, NO endors*m*nt or recommendation intended). They will charge you for it but typically the airline will pay, since the 3rd parties will take them to court and know how to do it efficiently
- Initiate a charge back with your credit card provider
- Engage your political representative. Some of them like the publicity of being the "good person" helping their constituents.
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