Does the sufficiency of an ID-card for travelling abroad depend on the airline?

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According to Timatic, which is THE authority used by airlines for determining passport, visa & health requirements for travelers, your National ID is an acceptable travel document. Timatic for Netherlands - Turkey

Chances are the call center agent only looked at the general rules which state a passport is required, but the check in agent will be able to reference the full Timatic listing for your nationality - destination pair. But to be ultra safe you could always print out a copy of the Timatic page and take it with you as a back up.

Timatic also goes on to state that Visas are required, but National ID holders can get a Visa on Arrival for 25 Euros.

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