What role does the Visa Application Centre play in granting a Schengen visa?
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In general, governments contract with companies for a portion of the visa process, outsourcing the administrative tasks. Essentially, it reviews applications to ensure that they are complete, signed, include required materials, and that fees have been paid. Such centres have no decision-making authority; that rests solely with government officials.
If you feel that there has been a misstep or oversight in your case, you could ask for clarification by contacting the centre through which you applied, VHS London (see notation):
EMAIL
[email protected]
[email protected]
HELPLINE
0871 376 0023
(Please note that calls are charged at 6 pence per minute in addition to
your normal network charges)
What if I am not happy with the response I receive from the person on the helpline?
You can ask for the Manager on duty at any time during your enquiry if you are unhappy with the response you have received from the helpline. You may also share any feedback about the VFS Global experience (appreciation or complaint) visiting our Customer Experience page on this website
NB: The page shown has a destination country that may not be yours, as one is asked to select visiting country and from where one is applying in order to display results.
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