Letter from Home Office after tourist visa refusal review

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What the email means is that they are prepared to review the decision. In order to make that review they need to see your mother and her passport.

Technically it does not mean they have reached a different conclusion. They might conduct their review and still reject your mother's application. However it is unlikely that they would go to this much trouble if they were going to reject it again, and if they were uncertain they would ask for more information. Your mother may be interviewed, although I would have expected that to be stated in the email if it were the case.

I would therefore do as the email requests with optimism (but not certainty) that the result will be positive.

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