Can my mother get a new US visa when she didn't use the previous one?

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Can my mum do drop box renewal?

No. Drop box renewals aka Visa Interview Waiver Program have been suspended by Donald Trump through Executive Order 13780

Suspension

Sec. 9. Visa Interview Security. (a) The Secretary of State shall immediately suspend the Visa Interview Waiver Program and ensure compliance with section 222 of the INA, 8 U.S.C. 1202, which requires that all individuals seeking a nonimmigrant visa undergo an in-person interview, subject to specific statutory exceptions.

Will the visa be issued again?

Nobody knows. She will find out at the interview.

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