What do the gate staff do before boarding?

score:8

Accepted answer

There are many things the Agent is doing at this time including:

  • Checking Documents
  • Checking Crew Assignments (no, not scheduling, but verifying they are ready)
  • Checking and boarding Crew
  • Processing Standbys
  • Processing Upgrades
  • Assigning seats
  • Coordinating with maintenance and other ground personnel
  • Communicating with Passengers
  • Answering Passenger Questions
  • VIP Coordination
  • Waiting for the arriving Aircraft
  • Operating the JetBridge
  • Assigning Jumpseats
  • Preparing documents for the crew (manifests and such)
  • Handling mis-connects, local or at the arrival airport

There's a lot to do, but if things are running smoothly, there's not always much work. There's certainly a few airline specific tasks I missed.

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