Unable to check-in online KLM (AMS-IAD)
score:4
Accepted answer
Simply put, the ones who designed the check-in system are noobs, which is not limited to KLM's Website.
I had something similar happen to me when trying to check in on a Delta flight JFK-ZRH. It asked me when I would return to Sweden, and when I marked that I wouldn't, I got a message saying I have to check in at the airport.
So, unfortunately your friend will only be able to check in at the airport. She should definitely send a complaint message to KLM though - I sent one to Delta and they acknowledged the issue.
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Source: stackoverflow.com
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