What is the typical booking.com compensation policy in case accomodation was cancelled by host?
score:3
is this a typical booking.com compensation policy?
Booking.com doesn't cover this case in their customer facing Terms & Conditions. Their partner rules put it squarely on the accommodation. See links below. As typical with third party bookings, you end up with two set of terms and conditions which are often in conflict: Booking will say "it's the hotels problem" and the hotel will say "it's Bookings problem".
I personally found these things to be negotiable. I had a booking (not Booking.com but similar) cancelled last minute and was offered a small-ish voucher with very restrictive conditions. I let them know that this was not acceptable and they actually provided a much better voucher as a result.
Upvote:1
To report about the result.
I've finally booked a different apartment right on booking.com that was ~60% more expensive than the initial booking (so much for the last-minute booking). After a lot of negotiations with booking.com support¹, they agreed to refund only 15% of the initial booking price, that is, about 1/4 of the price difference.
¹ The negotiations were not only about price. The support required me to provide the invoice for the cash payment for the substitute accommodation (despite it being booked via booking.com too), while the owner of the substitute accommodation was saying that he does not issue invoices, and I was trying to make them sort this out without my involvement. Finally either the owner send something to the support, or the support decided to go without an invoice, I do not know.
Next time I will think twice before booking something via booking.com :(
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