Why is Iceland Air's Saga Premium product classified as Business class?

Why is Iceland Air's Saga Premium product classified as Business class?

12/24/2020 12:41:24 PM

As some already said business class does not mean business class. If you compare Qatar Airways Q suite with Lufthansa you can also ask why is Lufthansa classified as business class.
In business class you get better seats, for Icelandair these seats are not much better as other airlines seats in premium economy. But you will have lounge access, something you don’t get in premium economy, and you earn more miles, it helps a lot if you know where to credit them.

10/21/2019 1:59:02 PM

The important external thing (for naming a booking class “Business class”) is whether airports recognize it as business class (and get the appropriate fees for those passengers) and hence honor their business class services to those ticket holders. Then the airline can call a ticket business-class. What happens inside the airplane is really the airline’s discretion and the level of services differs dramatically from airline to airline.

10/20/2019 12:45:19 AM

It’s not. Here’s what I see if I go to book a flight on Icelandair’s website:

Icelandair booking showing classes Economy Standard, Economy Flex, Sage Premium, and Saga Premium Flex

The premium cabin is sold as “Saga Premium,” as also shown on their services page. Their fleet pages depict “Saga Premium” and “Economy” classes, not business. Which strikes me as fair. It’s clearly a premium service as compared to economy, even if there aren’t all the benefits you could hope for.

They used to have a third “Economy Comfort” class in between, but it never made much sense, was weirdly inconsistent so nobody knew what they were actually getting, and they got rid of it.

As Carl notes in a related question, Saga Premium may show up as “business” on some third-party booking sites. These sites are limited by the commonalities of the GDS booking systems and do not generally have the capability to display custom labels for cabin classes. In Icelandair’s case, they used to offer three classes until last year, so I suspect it made sense for them to map the now-discontinued Economy Comfort to “Premium Economy” and Saga Premium to “Business,” since GDS systems don’t let you make up arbitrary names.

Ultimately, there is no standard definition for the quality of service to be provided in any particular class, so it’s something you have to research on an airline-by-airline and even flight-by-flight basis, as the product may depend on the route or aircraft being used.

10/19/2019 9:56:10 PM

This page sets out the different fare classes.

The difference between economy flex and saga premium:

  • Free headset
  • Free meals
  • Free alcoholic beverages
  • Free champagne
  • Free hot towels
  • 2 32 KG checked baggage vs 1 23 KG checked baggage
  • 2 – 2 vs 3 – 3 seating
  • Plug socket
  • Priority check-in
  • Lounge access
  • 3400 miles points for flights within Europe vs 2550
  • 4800 miles points for flights to/from North America vs 3600


About me

Hello,My name is Aparna Patel,I’m a Travel Blogger and Photographer who travel the world full-time with my hubby.I like to share my travel experience.

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