Based on the scans you have provided and a guess on my part leads to the conclusion that the Manila post sent you page 1 of someone else’s refusal and (possibly) page 2 of your own or even page 2 of someone else’s refusal.
Hence my guess that there was a mix-up in the mail room along with an egregious screw up in composition. You wrote that you did not use a 3rd party, so we can ‘cautiously’ eliminate a scam operator.
You have two choices at this point…
You can print out this answer and include it if you think it will help. Neither approach is guaranteed to work, they may have decided to refuse your application and locate the refusal notice you should have received and send it to you. Option 1 is invariably faster. Option 2 has more risk on several fronts, but the choice is yours and we cannot tell which is the best choice without knowing lots of detail.
Personal tip: above all, avoid flaming them or displays of exasperation. Avoid finger pointing or anything at all that might get their backs up. They are intelligent, well-educated, professionals who are capable of recognising a mistake and routing it through the system. If you opt for a fresh application (my personal recommendation) and include your refusal notice they are likely to put it through as a ‘gratis’ application and credit your account accordingly. Insulting them might bring about the same result but why risk it. The best results occur when your text is ultra-sanitary, once again don’t get their backs up.
Credit:stackoverflow.com‘
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