How do I get compensation for messed-up flights?

7/5/2012 8:28:36 PM

Definitely talk to their customer relations people. While I’ve never had any reason to talk to their customer service, this is the kind of thing that their customer service employees are paid to handle. Definitely emphasize the travel delays, the incidental expenses that were incurred, and the fact that they booked you on tight connections. Also, look at their customer service statement. If you find inconsistency between their actions and stated policies, that gives you leverage for your complaint.

If you can only wrangle a voucher, don’t lose hope—you can sometimes use vouchers to book flights on other airlines in the same alliance as Air Canada (Star Alliance, airlines like United and Lufthansa) so you wouldn’t have to fly with AC again.

Side note: a few credit cards, especially airline branded and “premium” (think American Express Platinum, business cards, and the like) let you claim a rebate for up to $x amount of travel-related incidentals—check on that.

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Hello,My name is Aparna Patel,I’m a Travel Blogger and Photographer who travel the world full-time with my hubby.I like to share my travel experience.

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