UK car rental: protections against charges for damage, that was pre-existing and renter had no chance to discover at checkout?
Upvote:3
Are there any consumer protection laws/regulations against such charges, in the UK?
The legal aspects are probably a better fit law.stackexchange.com
Chances are, the legal path would be difficult. Read your contract carefully: when you checked out the car you probably signed a statement that you have indeed inspected the car and that you will take full responsibility for any damages or "changes" that occur while you are using the vehicle. These clauses are their for a reason: rental companies hear "oh, that wasn't me" ten times a day.
If it's a reputable company (Avis, Hertz, Enterprise, Europcar, Alamo, Sixt, etc. ) you can probably negotiate your way out of there. Some of the field agents can be overzealous and that just annoys customers and results in bad reviews on tripadvisor and social media.
It's a classical case of "your word against theirs" so you need to establish credibility. Call them up or write. Be polite, reasonable, constructive but firm. Explain what happened and ask for advice on how to proceed. Carefully choose your sentences. "The alleged damage wasn't even visible to the naked eye", "Lighting conditions during check out made it impossible to see the damage", etc. Express that you would be very disappointed with the company, if they were to force you to pay for damage that you didn't do.
More post
- 📝 Why do people get denied boarding for being late, when the plane is still on the tarmac for many minutes after?
- 📝 Are there any available spots left to hike the Inca Trail to Machu Picchu in May/June?
- 📝 How much transfer time do I need in Mumbai airport?
- 📝 dual us citizen with about to expire us passport, checking-in to departing flight leaving us with foreign passport
- 📝 Re-entering EU via a country other than your Resident Permit Country
- 📝 UK Visa form filling
- 📝 Can airport gates be double-booked? Arrival and departure gates are listed as the same
- 📝 Confusion regarding the application of Netherlands Short Stay Visa
- 📝 DS-160 home address for EU resident in the UK
- 📝 Can you leave the UK and return on a Tier 2 visa?
- 📝 Could I go to another country to get vaccinated for COVID-19 in time for an event?
- 📝 Can I use my notebook while in the airplane?
- 📝 Do I need to prove that my spouse is using their right of free movement in order to receive a family member Schengen visa?
- 📝 Border questions on transferring flights
- 📝 Can I travel in Schengen states until the last day of the validity on my D-visa/residence permit
- 📝 Travelling with ESTA, 1h30min in JFK connection flight
- 📝 Travelling to Peru, should I include Brazil in my trip?
- 📝 How often do cameras get stolen while someone is using them in SE Asia?
- 📝 ESTA: Previous Citizenship/Passport? (for both Stateless and Soviet Union ex. nationals)
- 📝 Few hour layover in Japan, with expired Chinese passport and valid US permanent resident card?
- 📝 Hiking at moderate altitude right off the plane
- 📝 Is MyTrip.com safe to use?
- 📝 Can you visit the Palace of Mysore, as a day trip by train from Bangalore?
- 📝 How to add a child after booking a train ticket (for India)
- 📝 Do I need an old passport to get chinese visa in Hong Kong?
- 📝 Using one visa-free to enter Vietnam to avoid multiple-entry visa
- 📝 Schengen Visa Rejected/Refunded (?)
- 📝 Would I get my Schengen visa right after the interview?
- 📝 How do taxis in Bangkok charge for waiting time?
- 📝 Traveling to Belarus with dual citizenship
Source: stackoverflow.com
Search Posts
Related post
- 📝 UK car rental: protections against charges for damage, that was pre-existing and renter had no chance to discover at checkout?
- 📝 Is there any car ferry between anywhere in the UK and anywhere in mainland Europe that charges per car and not per person?
- 📝 Ensuring a car rental reservation is held i.e. that the agency has a car for your when you arrive
- 📝 I was refused a Canada visitor visa because I didn't attend the Biometrics appointment and I'll apply for UK visa, is that OK?
- 📝 What was the reason for the refusal of my wife's and my request to get a USA visit visa?
- 📝 Am I eligible for compensation if the flight was cancelled due to bad weather and I got rerouted from Europe?
- 📝 In the Vienna-Bucharest train, info about border crossings, paying for snacks and sleeping car amenities
- 📝 Applied for ESTA and was denied. Subsequently, secured a visa and travelled to US. Can I try ESTA again?
- 📝 Rent a car for a day and leave it in another city in Italy
- 📝 What is the minimum age to drive and to rent a car for a trip between Los Angeles and Las Vegas?
- 📝 What is the most effective way to post a review for a vacation rental property that lacks a name?
- 📝 Which car rental companies do not charge for additional drivers (in London)?
- 📝 What are the major 'types' of insurance offered with car rental and what does each one mean in practice?
- 📝 "Romantic Road" Japan, including rental car and trains
- 📝 Buying and insuring a car in the US for a roadtrip
- 📝 I have TSA PRE for a couple of years, and now have NEXUS: What do I use for known traveller ID?
- 📝 How can I rent a car in Caen, France with a driver's license that has been valid for less than one year?
- 📝 Where can I drop a rental car and switch to a train when traveling to New York City from the west?
- 📝 What is the abbreviation standard that the U.S. Customs and Border Protection's travel history is following for the locations?
- 📝 My £5 advance purchase train ticket was "changed": will they still honor that price and get me there?
- 📝 Applying for a B1/B2 visa, how do I explain that my brother overstayed and got his citizenship
- 📝 Best location for car rental when heading into/out of North Wales from London?
- 📝 LDW / LIS for US car rental booked in UK
- 📝 Is there a website that summarizes the luggage and check-in requirements for each airplane company?
- 📝 Was it legal to restrict access to USA when holding a valid ESTA and visiting Canada for 6 months?
- 📝 Driving and renting a car in the Netherlands and Belgium with a license that is less than 1 year old
- 📝 I am from South Africa, visiting the UK and would like to apply for a multiple entry Schengen visa to visit Paris. Is that possible?
- 📝 Is the "Young Driver Surcharge" fee the same for all car rental companies in the UK?
- 📝 A website that would find me a train from Basel (Switzerland) to any city, and then to Berlin for the lowest cost
- 📝 Florida Drivers License and Netherlands rental car
